No application or pre-registration of AlipayHK is required for joining the Scheme. Under the Scheme, the subsidy amount of each month is calculated on the basis of the actual monthly public transport expenses of the previous month recorded in each AlipayHK account. Daily expenses on public transport services covered by the Scheme, which are paid by the AlipayHK public transport payment method, are recorded automatically. You are not required to pre-register your AlipayHK account or relevant public transport expenses.

Please note that under the Scheme at present, AlipayHK can only be used for paying single journey fares. It does not support the purchase of designated transport tickets (e.g. monthly passes / day passes / holiday tickets) under the Scheme. In addition, the AlipayHK account does not support recording or registration of expenses for designated transport tickets. Commuters are thus requested to register the designated transport tickets through specific channels under the Scheme.

Please visit the government dedicated website https://www.ptfss.gov.hk to learn more about the Public Transport Fare Subsidy Scheme.

If commuters choose to pay transport expenses by the AlipayHK public transport payment method, the government will calculate the transport subsidy based on the eligible public transport expenses recorded in the commuter’s AlipayHK account. Coverage of public transport services includes: MTR (including 9 heavy rail lines, excluding the Airport Express, Light Rail and MTR Buses), franchised buses (Citybus, Kowloon Motor Bus, Long Win Bus and New Lantao Bus), trams, 11 ferry routes (including all or some of the routes operated by Sun Ferry, Hong Kong & Kowloon Ferry, The “Star” Ferry, Fortune Ferry and Discovery Bay Transportation), as well as 174 green minibus routes. Press here for details.

Please note that under the Scheme at present, AlipayHK can only be used for paying single journey fares. It does not support the purchase of designated transport tickets (e.g. monthly passes / day passes / holiday tickets) under the Scheme. In addition, the AlipayHK account does not support recording or registration of expenses for designated transport tickets. Commuters are thus requested to register the designated transport tickets through specific channels under the Scheme.

AlipayHK is one of the electronic payment means accepted under the Scheme. If commuters travel on public transport services covered by the Scheme, and choose to pay transport expenses by the AlipayHK public transport payment method, those expenses will be automatically recorded for the calculation of the public transport fare subsidy.

Please note that under the Scheme at present, AlipayHK can only be used for paying single journey fares. It does not support the purchase of designated transport tickets (e.g. monthly passes / day passes / holiday tickets) under the Scheme. In addition, the AlipayHK account does not support recording or registration of expenses for designated transport tickets. Commuters are thus requested to register the designated transport tickets through specific channels under the Scheme.

Please note that the concessionary fares under the Government Public Transport Fare Concession Scheme for the Elderly and Eligible Persons with Disabilities (the $2 Scheme) and the MTR Student Travel Scheme cannot be settled through the AlipayHK mobile application and the “MTR Mobile” application. In addition, actual fares will be determined according to the fare rules of the respective public transport operators. Operators may verify whether passengers qualify for the selected fare category.

If you are eligible for using public transport with the concessionary fares offered by public transport operators, you can pay the following types of concessionary fare by AlipayHK:

(a) AlipayHK mobile application: Child or Senior
(b) “MTR Mobile” application: Concessionary

To use AlipayHK for paying the concessionary fares offered by public transport operators as mentioned in (a) and (b) above, please refer to the following steps to complete the settings:

AlipayHK mobile application:
Before using the “EasyGo” QR code on AlipayHK mobile application for payment of transport expenses, please select the type of concessionary fare first (i.e. Child / Senior). If you plan to travel in the first class on MTR’s East Rail Line, please select “First Class” as well.

“MTR Mobile” application:
To settle MTR fares by the QR code on “MTR Mobile” application with AlipayHK as the payment source, please select concessionary ticket type (i.e. Concessionary) before entering the gate. If you plan to travel in the first class on MTR’s East Rail Line, please select “First Class” as well.

The Public Transport Fare Subsidy Scheme is applicable to the AlipayHK accounts. The Scheme does not apply to the Alipay accounts opened in other regions (e.g. Alipay accounts in Mainland China).

No. The subsidy must be collected with the same AlipayHK account used for the calculation of the public transport expenses. Any other AlipayHK account is not accepted.

The subsidy of each month will be calculated on the basis of the actual monthly public transport expenses recorded in each AlipayHK account.

The government would provide commuters with a subsidy amounting to one-third of their actual monthly public transport expenses in excess of $400, subject to a maximum of $400 per month for each AlipayHK account.

No. The public transport expenses recorded in each AlipayHK account must be calculated independently for the calculation of the subsidy amount under the Scheme.

If the application for the refund of the overcharged bus fare is successful, the public transport operator will notify AlipayHK to deduct such expenses in the relevant month. The difference in the subsidy will be adjusted in the next public transport fare subsidy calculation.

No. The subsidy amount of each month is calculated on the basis of the actual monthly public transport expenses of the previous month recorded in each AlipayHK account.

Please note that under the Scheme at present, AlipayHK can only be used for paying single journey fares. It does not support the purchase of designated transport tickets (e.g. monthly passes / day passes / holiday tickets) under the Scheme. In addition, the AlipayHK account does not support recording or registration of expenses for designated transport tickets. Commuters are thus requested to register the designated transport tickets through specific channels under the Scheme.

The maximum cap for the public transport fare subsidy per month excludes any subsidy adjustment amount applicable.

Due to the delayed upload of transaction data by public transport operators or fare refunds, etc., the public transport expenses recorded at the time of calculation of subsidy amount may be different from the actual expenses. The subsidy amount is then adjusted accordingly when the records of expenses are updated.

Positive subsidy adjustment amount will be grouped into the Total Subsidy Amount to be collected during the subsidy collection period of the next month; whereas negative subsidy adjustment amount will be deducted from the Total Subsidy Amount.

No. If you log in your AlipayHK account on another mobile phone or smart device, the account will be forced to log out from the original mobile phone or smart device.

No. When travelling by bus, tram, ferry or minibus and using the “EasyGo” QR code on AlipayHK mobile application for payment of transport expenses, passengers cannot use the same AlipayHK account immediately for fare payment on the same public transport. As for MTR (including 9 heavy rail network, excluding the Airport Express, Light Rail and MTR Buses), since each passenger must complete the entire gate entry and exit process, the same AlipayHK account cannot be shared among passengers for settling MTR fares.

Starting from the 16th of each month, commuters can collect the public transport fare subsidy of the previous month.

Commuters can collect the subsidy of the previous month manually through their AlipayHK mobile application by clicking the “Collect Subsidy” button on the “Transport Subsidy” page. The subsidy will be credited to the balance of their AlipayHK electronic wallets. Commuters may also use the “Automatic Collection” feature provided on the AlipayHK mobile application. Once this feature is activated, the subsidy will be automatically credited to the balance of commuters’ AlipayHK electronic wallets on the 16th of each month.

Starting from the 16th of each month, commuters can collect the public transport fare subsidy of the previous month. The subsidy is valid for collection within three months. If the commuters do not collect the subsidy within three months after disbursement, the subsidy amount cannot be retrieved thereafter.

No. The subsidy must be collected with the same AlipayHK account used for the calculation of the public transport expenses. Subsidies recorded on other electronic payment tools cannot be collected by AlipayHK.

Commuters can log in to the “Public Transport Fare Subsidy” feature in the AlipayHK mobile application, and then click the “…” button in the top right corner. After entering the “Change Subsidy Collection Arrangement” page, follow the instructions to select or switch to the “Automatic Collection”.

Each AlipayHK account has a balance limit. If your account balance is insufficient, regardless of whether the subsidy is received automatically or manually, the system will only release part of the subsidy to your account balance. You can increase/release your account balance limit by making fund transfers, using the balance for payments, or completing identity verification. For more details, please refer to the following links:

Fund transfer
Use balance for payment
Identity verification

Once the balance limit of the account is increased/released, the system will immediately rearrange the automatic disbursement of subsidy if you have activated the “Automatic Collection” feature. No matter the subsidy is received automatically or manually, commuters may also click the “Collect Subsidy” button on the “Transport Subsidy” page at any time to manually collect the subsidy.

If there is still an uncollected subsidy amount in your AlipayHK account, once you confirm the activation of the “Automatic Collection” feature, the system will credit all your uncollected subsidy to your AlipayHK account balance instantly and automatically. Then, the system will credit the subsidy to your AlipayHK account balance on the 16th of each month automatically.

If the subsidy cannot be credited to your AlipayHK account due to insufficient account balance limit, please refer to the solutions for User FAQ.

If there is still an uncollected subsidy amount in your AlipayHK account, once you confirm the cancellation of the “Automatic Collection” feature, the system will credit all your uncollected subsidy to your AlipayHK account balance instantly and automatically. However, after this feature is turned off, you have to manually click the “Collect Subsidy” button on the “Transport Subsidy” page starting from the 16th of the next month to collect the subsidy by yourself. Otherwise, the subsidy will not be credited to your AlipayHK account balance. Please note that the subsidy of each month is valid for collection within three months. If you do not collect the subsidy within three months, the subsidy amount cannot be retrieved thereafter.

If the subsidy cannot be credited to your AlipayHK account due to insufficient account balance limit, please refer to the solutions for User FAQ.

The balance limit of each AlipayHK account is determined by the authentication status of the user. For example, the balance limit for an unauthenticated user is $3000. When the account balance reaches the upper limit, the system will prompt the message “Insufficient Balance”.

Commuters who use AlipayHK for travelling on public transport and collecting subsidy can log in to the “Public Transport Fare Subsidy” feature in the AlipayHK mobile application to check the following information:

• the accumulative total public transport expenses of the current month;
• the public transport expenses of the last three months; and
• the monthly subsidy amounts of the last three months.

Commuters can also use the Online Service provided in the AlipayHK mobile application for enquiry, or call the customer service representative of the Scheme Hotline (Tel: 30020905) from 9am to 9pm daily.

Commuters can check the monthly public transport expenses, the past 3-month public transport expenses and subsidy amount through the following channels:

1. The “Public Transport Fare Subsidy” feature in the AlipayHK mobile application;
2. The Online Service provided in the AlipayHK mobile application; and
3. By calling the customer service representative of the Scheme Hotline (Tel: 30020905) from 9am to 9pm daily.

Commuters who use AlipayHK for travelling on public transport and collecting subsidy can check their public transport expenses and subsidy amount by one of the following methods:

Method 1
1. Open the AlipayHK mobile application.
2. Click the menu in the top left corner.
3. Select “Transport Subsidy”
4. In the bottom navigation bar, check the subsidy amount under “Summary” and view the public transport expenses under “Details.”

Method 2
1. Open the AlipayHK mobile application.
2. Click ” Transport”
3. Select “Transport Subsidy”
4. In the bottom navigation bar, view the subsidy amount under “Summary” and check the public transport expenses under “Details”

Under normal circumstances, transport expense records are displayed instantly once the public transport operator uploads the transaction data and completes the transaction.

However, if the public transport operator does not upload the transaction data promptly, or if your AlipayHK account balance is insufficient to cover the latest transport fare which results in an incomplete transaction, the related expense record will not appear instantly in the AlipayHK mobile application. Once the transaction data is successfully uploaded, or when your account balance is increased and sufficient to pay the transport fare, the expense record will be displayed.

You can also check the expense details through the public transport operator. If you have further questions, you can call the customer service representative of the Scheme Hotline (Tel: 30020905) from 9am to 9pm daily.

When you get a new phone or smart device, simply download and install the AlipayHK mobile application on the new device and continue using your existing AlipayHK registered account.

If you encounter any issues while downloading, installing, or using the AlipayHK mobile application, or if you need assistance when logging in to your AlipayHK account, please call the AlipayHK customer service hotline (Tel: 22453201). The hotline is available daily from 9am to 9pm.

If you have lost your mobile phone or smart device, simply download and install the AlipayHK mobile application on the new device and continue using your existing AlipayHK registered account.

If you encounter any issues while downloading, installing, or using the AlipayHK mobile application, or if you suspect that your AlipayHK account has been compromised by another person, please call the AlipayHK customer service hotline (Tel: 22453201). The hotline is available daily from 9am to 9pm. If you want to immediately freeze your AlipayHK account, please click here.

If your AlipayHK account has been frozen or has become inactive, please call the AlipayHK customer service hotline (Tel: 22453201) to speak with a customer service representative. The hotline is available daily from 9am to 9pm.

If you want to apply for temporary deactivation of your AlipayHK account, please collect all transport subsidy accumulated in the account beforehand.

If you have paid transport expenses by the AlipayHK public transport payment method this month, your application for temporary deactivation of AlipayHK account should be made after the 16th of the next month, i.e. when the transport subsidy of the previous month has been disbursed, if any, to avoid any subsidy loss.

If you want to cancel your AlipayHK account, the record of public transport expense in the account will be deleted. Any uncollected transport subsidy in the account, as well as any transport subsidy not yet calculated or disbursed to this account, will be returned to the government.

If you have paid transport expenses by the AlipayHK public transport payment method this month, your application for cancellation of AlipayHK account should be made after the 16th of the next month, i.e. when the transport subsidy of the previous month has been disbursed, if any, to avoid any subsidy loss.

If you have forgot the password, you can retrieve your account login password through the “Forgot Password” process within the AlipayHK mobile application. If you encounter any issues during the process of password retrieval, please call the AlipayHK customer service hotline (Tel: 22453201). The hotline is available daily from 9am to 9pm.

iOS: Version 12.4 or above
Android: Version 4.3 and above

You can prepare the relevant information with the proof and call the Scheme Hotline (Tel: 30020905) to speak with a customer service representative. The hotline is available daily from 9am to 9pm.

You can check the relevant record of public transport expenses with the public transport operator. If you still have any questions, you can call the Scheme Hotline (Tel: 30020905) to speak with a customer service representative. The hotline is available daily from 9am to 9pm.

First of all, please refer to the information about “Routes” under “Transport” in the AlipayHK mobile application, where you can check whether the transport expenses concerned can be paid by AlipayHK. You can also check whether they are eligible public transport expenses under the Scheme, which can be recorded in the AlipayHK account for subsidy calculation. If you still have any questions, you can call the Scheme Hotline (Tel: 30020905) to speak with a customer service representative. The hotline is available daily from 9am to 9pm.

The steps to switch payment methods when using the “EasyGo” QR code on AlipayHK mobile application are as follows:

1. Open the AlipayHK mobile application.
2. Click “Transport”
3. Below the “EasyGo” QR code, choose the payment method (e.g. credit card).

The payment will be deducted according to the user-defined default payment method. When a payment transaction fails, the system will continue the transaction based on the user’s customized payment sequence. If the user has yet to customize any payment sequence, such transaction will be automatically completed by any other available payment method accordingly.