Personal Information Collection Statement in relation to AlipayHK Facebook Messenger
Personal Information Collection Statement pursuant to Personal Data (Privacy) Ordinance (Cap.486) (“Ordinance”) in relation to AlipayHK Facebook Messenger
Updated on 19 Jan 2021
This Statement sets out how Alipay Payment Services (HK) Limited (“AlipayHK”, “we”, “our” or “us”) may collect, use and disclose your “personal data”, “personally identifiable information” or other personal information as ascribed under the Ordinance (collectively, “Personal Data”) in connection with your use of the AlipayHK Facebook Messenger service (“Messenger Service”). By clicking “Agree”, you agree to this Statement.
The word “including” shall not be limiting.
In this Statement, “Our Group Companies” shall mean
· Alipay Financial Services (HK) Limited;
· CKHH Alipay Internet Services (HK) Limited;
· Alipay Hong Kong Limited; and
· Ant Bank (Hong Kong) Limited, collectively.
1. Collection of Personal Data
1.1. You must log in to your Facebook account to use the Messenger Service. AlipayHK may obtain your data (which may be Personal Data), directly or indirectly, including:
1.1.1. Your Facebook ID, and name and profile picture displayed in Facebook;
1.1.2. Your phone number and/or email address provided while you make enquiries via the Messenger Service or participate in AlipayHK events;
1.1.3. Communications between you and AlipayHK;
1.1.4. Data regarding your visits to and use of the Messenger Service; and
1.1.5. Information provided while you participate in promotional activities and questionnaires, including your shopping preferences, online behavior and transaction habits
If you do not supply the above data to us, it may result in us being unable to provide you with the Messenger Service or certain functions thereof.
1.2. The above information may constitute your Personal Data. We have taken steps to ensure that we do not collect more information (whether or not such information constitutes Personal Data) from you than is necessary for us to provide you with our services, to perform the purposes set out in Section 2 of this Statement to comply with our legal obligations, to protect our legal rights, and to operate our business.
1.3. If you provide Personal Data of any other individual during your use of the Messenger Service, you confirm to have obtained the consent of the relevant individual to provide his/her Personal Data to AlipayHK, and for his/her Personal Data to be used, stored, transferred and disclosed by AlipayHK in accordance with this Statement.
2. Use of Personal Data
2.1. We may use the data (which may be Personal Data) that we obtained about you for the following purposes:
2.1.1. Handling or responding to your enquiries, feedback, claims or disputes made via the Messenger Service, and communicating with you in respect of such matters;
2.1.2. Improving and expanding our offerings and providing you with a more personalised experience in respect of the Messenger Service;
2.1.3. Providing you with, via push notifications, information about activities conducted through the AlipayHK Facebook page and/or Instagram account, other services or promotional offers provided by AlipayHK, and other information relating to AlipayHK;
2.1.4. Contacting you in respect of AlipayHK Facebook page events which you participated in, including verifying your identity and arranging for reward redemption;
2.1.5. Performing research, surveys, data sorting or analysis, to allow us to better understand how you and our collective user base for the purpose of improving our services;
2.1.6. Making such disclosures as may be required by any law or regulation of any country applicable to us or Our Group Companies, government official or other third party that AlipayHK has contractual or regulatory obligations to. Disclosures may also be made pursuant to any subpoena, court order or other legal process or requirement in any country applicable to us or Our Group Companies;
2.1.7. Making any disclosure to prevent any harm or financial loss, to report any suspected illegal activity or to deal with any claim or potential claim brought against us or Our Group Companies;
2.1.8. Enabling any due diligence and other appraisals or evaluations for actual or proposed merger, acquisition, financing transactions or joint ventures;
2.1.9. Any other legitimate business purposes, such as protecting you and other AlipayHK users from losses, protecting lives, maintaining the security of our systems and products, and protecting any of our other rights and/or properties; and
2.1.10. Any other purposes directly relating to the purposes listed above.
2.2. We also may use your Personal Data in other ways for which we provide specific notice at the time of collection or for which you have subsequently consented.
3. Disclosure of Personal Data
3.1. Your Personal Data held by us will be kept confidential but we may provide your data (which may be Personal Data) to the following parties (whether within or outside Hong Kong) for the purposes set out in Section 2 above:
3.1.1. Our Group Companies;
3.1.2. Third party service providers, contractors or professional advisers (including their employees, directors and officers) who are under a duty of confidentiality to us and who assist AlipayHK with the provision, operation and maintenance of the Messenger Service, or provide back-end service, support service, data entry, database management, administrative service, technology service, marketing service, professional or other similar services to us;
3.1.3. Law enforcement agencies, government and regulatory authorities or any other organizations to which AlipayHK is under an obligation or expected to make disclosures under the requirements of any applicable law, regulation or commercial arrangement; and
3.1.4. Actual or proposed entities involved in any merger, acquisition, financing transaction or joint venture with us. We may disclose and transfer to any of our actual or proposed assignees or transferees of our rights with respect to your Personal Data in connection with a company re-structuring, and/or merger (as between us and a third party), sale, or transfer (whether of assets or shares, in whole or in part), to use, hold, process or retain such Personal Data for the purposes mentioned in Section 2 of this Statement.
4. Push Notifications
4.1. We may send push notifications to you (or any group of users on Facebook Messenger including you) via Facebook Messenger, on information about activities conducted through the AlipayHK Facebook page and/or Instagram account, other services or promotional offers provided by AlipayHK, other AlipayHK events, and other information relating to AlipayHK which may be of interest to you. Your Personal Data will not be used for sending such notifications. If you do not wish to receive such notifications, you may turn off the relevant notification settings on Facebook Messenger on your mobile device.
5. Security Measures and Retention
5.1. We take all reasonable steps, including technical, administrative and physical safeguards to help protect your Personal Data that we process from loss, misuse and unauthorized access, disclosure, alteration and destruction. We will retain and procure our service providers to retain your Personal Data only for so long as is necessary for the purposes set out in this Statement and in accordance with the Ordinance and all applicable regulatory requirements.
6. Changes to this Statement
6.1. From time to time we may update this Statement to reflect changes to our data practices. If we make any material changes, we will notify you via the Messenger Service. Please review this page periodically for the latest information on our privacy practices. Upon our notification, if you continue to use the Messenger Service, you will be deemed to have agreed to and been notified of any updated version of this Statement concerning the collection, use, storage, transfer and disclosure of your Personal Data as set out in this Statement.
7. Access and Correction of Personal Data
7.1.Under the Ordinance, you have the right to access or correct your Personal Data or exercise any “opt-out” right. If you wish to exercise any of these rights, please do so by contacting us through the following means:
Alipay Payment Services (HK) Limited
26/F, Tower One, Times Square, 1 Matheson Street, Causeway Bay, Hong Kong
Email: privacyhk@alipay.com
AlipayHK may charge a reasonable fee for processing any data access request.