FAQ Shopper Category: Consumption Voucher Scheme

You can check the consumption voucher information and status in the CVS Zone on the AlipayHK App homepage:

  1.  If there is no consumption voucher information on the homepage of your AlipayHK account, please confirm whether you have another AlipayHK account or have switched to another stored value facility. If you are unable to confirm your account registered CVS, please contact the government for further information;
  2. If you have received the consumption vouchers on 16th April but not on 16th July, please confirm whether you have received the verification result by SMS from the specified number (+852 6059 1120) : - If you have not received the SMS confirming the qualification result, and have been notified that you do not meet the eligibility criteria of 2023 CVS 2nd-instalment but disagree with the result, you may apply for review in written form within 14 days after receiving the SMS notification. Details can be found at the 2023 (2nd-instalment) Consumption Voucher Scheme website. - If you did not receive the verification result by SMS, please contact AlipayHK Customer Service Hotline at 852-2245 3201 (Monday to Sunday, 9am - 9pm).
  1.  If a refund is made 14 daysand or above before expiry of the consumption voucher, the refund will be made directly to the consumption voucher account and will be valid until the original expiry date.
  2. If a refund is made less than 14 days before expiry of the consumption voucher, the amount will be refunded in the form of a new consumption voucher, which will be valid until the end of the following month. After expiry of the new consumption voucher, no further consumption voucher will be issued.
  3. If a refund is made within one month after expiry of the consumption voucher used, the amount will be refunded in the form of a new consumption voucher, which will be valid until the end of the following month. After expiry of the new consumption voucher, no further consumption voucher will be issued.

e.g.

Original expiry date

Refund date

Refund method

Expiry date

31 Oct 2023

29 Feb 2024

On or before 18 Oct 2023

On or before 16 Feb 2024

Refund to the consumption voucher account

31 Oct 2023

29 Feb 2024

31 Oct 2023

29 Feb 2024

During 19 Oct 2023 to 31 Oct 2023

During 17 Feb 2024 to 29 Feb 2024

Refund in the form of a new consumption voucher

30 Nov 2023

31 Mar 2024

31 Oct 2023

29 Feb 2024

During 1 Nov 2023 to 30 Nov 2023

During 1 Mar 2024 to 31 Mar 2024

Refund in the form of a new consumption voucher

31 Dec 2023

30 Apr 2024

No.
Yes. The types of bills for which consumption vouchers can be used via AlipayHK include but are not limited to Mobile Service, Broadband Service, Pay Television, Property Management, and Tutoring, Learning or Training and other bill payment types. For more services, please refer to Bill Payment service. The following bills are not applicable to the use of consumption vouchers: ☆ Government fees and charges (e.g. tax, fines, licence fees, tunnel fees, parking meters) ☆ Utility charges (i.e. water, electricity and gas) ☆ Public organization charges (e.g. Hospital Authority, Hong Kong Housing Authority, Hong Kong Housing Society) ☆ Purchase of financial products or services( e.g. insurance) ☆ Donations (including charitable, religious and political organisations)
The consumption vouchers can be used together with all AlipayHK coupons, but if the transaction amount after the deduction of the vouchers is $0, some coupons can not be used (including bank-related coupons, such as bank account link up rewards, Libra Saving rewards, and bank accounts welcome rewards, etc.)
You may select other payment methods to settle the remaining amount.
Please keep the receipts and transaction records, and contact AlipayHK's online customer service or call the customer service hotline at 852-2245 3201 (Monday to Sunday, 9am to 9pm).
If you lose your phone, SIM card, or suspect that your account has been stolen, you can immediately suspend all AlipayHK functions, including payments and transfers, by following these steps: 1. Self-freeze your account 2. Call customer service hotline: 852-2245 3201 (Monday to Sunday, 9am to 9pm) Reminder: To unfreeze your account, you must call the customer service hotline again.
All consumption vouchers, regardless of their expiration dates, can be used cumulatively. When used, the consumption voucher with the earliest expiration date will be used first.
No, there is no spending limit when using the consumption vouchers. If the balance of the consumption vouchers is insufficient, you can choose to complete the payment using other methods such as AlipayHK account balance, bank account, or credit card. The spending limit for each payment method depends on the account verification level.
The voucher disbursed under 2023 CVS will have the same scope of coverage as that of the vouchers disbursed under 2022 CVS. It is applicable to over 100,000 eligible AlipayHK's merchants, including physical and online outlets of local retail, food and beverage and service merchants, such as retail shops, wet market stalls, department stores, supermarkets, convenience stores, restaurants, fast food shops, coffee shops, entertainment facilities,public transport, etc. Not applicable:
  • Government fees and charges
  • Utility charges and public organization charges
  • Education expenses
  • Purchase of financial productds or services( e.g. insurance)
  • Donations
  • Person to person payments（P2P）
  • Encashment
  • Direct purchases from merchants located outside Hong Kong (including online purchases through non-local online platforms made locally)
The first-instalment and second-instalment vouchers disbursed via AlipayHK under 2023 CVS on 16 April and 16 July will be valid until 31 October 2023 and 31 January 2024 respectively.
You can check the relevant information, including the amount received, expiration date, remaining balance, and related consumption records, on the AlipayHK App homepage, [My Rewards] page, or the consumption voucher section.
Consumption voucher will not be disbursed on 16 April to eligible people who have passed away even after being successfully registered under 2022 CVS. The family members of the deceased cannot receive the consumption voucher on his/her behalf.
It will not affect it for now. For detailed arrangements and information regarding the 2023 CVS, please refer to the announcements released on the Government's CVS website, or call the CVS hotline at (852) 185000.
If you have successfully registered for the 2022 CVS, you will receive the first-instalment voucher of $3,000 or $1,500 on 16 April. If you meet the eligibility criteria of 2023 CVS (the relevant eligibility criteria will be announced later), you will receive the second-instalment voucher of $2,000 or $1,000 on 16 July.
Firstly, please ensure that the AlipayHK account you are currently using is the same account that was registered to receive the consumption voucher in 2022. You can click on [Rewards] on the top right corner of the AlipayHK App homepage and check if there is any record of using the consumption voucher from last year under [History].
  1. If there is no record of past consumption vouchers from last year under [History], please confirm if you have used another AlipayHK account to register for the 2022 CVS.
  2. If there is record of consumption vouchers from last year under [History], but you have not received the $3,000 or $1,500 consumption voucher for the first-instalment of the 2023 CVS, please confirm if you have updated your registration record through the government's official channel. If you have, please modify your registration record via the CVS website.
For further assistance, please contact AlipayHK customer service hotline: 852-2245 3201 (Monday to Sunday, 9am-9pm).
If the AlipayHK account registered to receive the 2022 consumption vouchers has been cancelled or has become invalid, please follow the government's guidance to update to a new AlipayHK account in order to receive the 2023 consumption vouchers. For details, please refer to the CVS official website.
  • Click here to learn how to find the specific identifier
  • Click here to access the electronic registration portal in the CVS website
No, it is not necessary. Changing the mobile number associated with your account will not affect the receipt and use of consumption vouchers.
Eligible persons must use the stored value facility that was registered for the 2022 Consumption Voucher Scheme to receive the first instalment of the 2023 scheme's vouchers, which will be disbursed on April 16th. If the account in question has been invalidated, cancelled, or lost, the vouchers can only be collected through another account under the same stored value facility . If a person wishes to switch to a different stored value facility to collect the vouchers, they may do so during the mid-year registration for the 2023 Consumption Voucher Scheme, details of which will be announced by the government in due course.
Please click here to watch the video.
People who did not register under 2022 CVS will not be disbursed with the first-instalment voucher under 2023 CVS on 16 April. They may register when the second instalment of 2023 CVS is launched in the middle of the year.
Please watch the video:

Eligible people who have successfully registered under the 2022 CVS and belong to those under B(i) or B(ii) of the eligibility criteria for the 2022 (Phase II) CVS will receive the first-instalment voucher of $3,000 on 16 April. Please click here for more information.

Eligible people who have successfully registered under the 2022 CVS and belong to those under B(iii) of the eligibility criteria for the 2022 (Second Phase) CVS (B)(iii) will receive the first-instalment voucher of $1,500 on 16 April. Please click here for more information.
The first instalment of the 2023 Consumption Voucher Scheme, with a value of HKD 3,000/HKD 1,500, will be automatically deposited into AlipayHK accounts that were used to claim the 2022 Consumption Voucher Scheme, provided that the accounts can be successfully logged into and used. No further registration procedures will be necessary if the AlipayHK account can be successfully logged into and used.
You can open the AlipayHK app and check the "Consumption Voucher" section on the homepage. If it says "No registration is required" it means that your account is eligible to receive the first instalment of the new round of consumption vouchers.
No, the consumption vouchers will be distributed as usual to the AlipayHK account associated with the specific identifier registered on the government website. Changing the linked mobile number or having an invalid mobile number will not affect the receipt of consumption vouchers. If the mobile number associated with your AlipayHK account is no longer valid, please update it as soon as possible to avoid affecting the use of all functions and services in AlipayHK. Click here to make changes.
Please watch the video below:
Users who chose to receive consumption vouchers through AlipayHK will see "No registration required" displayed on the top of the "Specific Identification" section on the AlipayHK homepage, which means no re-registration is required. The Government will use their existing registration records to verify their eligibility. Eligible existing registrants will receive $5,000 consumption voucher by instalments under the same AlipayHK account.
The registrant should fulfil the criteria below:
  1. being aged 18 or above on or before 13 June 2022; and
  2. as at 13 June 2022,
    1. being a Hong Kong permanent resident holding a valid Hong Kong Permanent Identity Card ("HKPIC") or a valid Certificate of Exemption ("EC") issued by the Commissioner of Registration under the Registration of Persons Regulations, Cap. 177A; or
    2. being a Hong Kong resident holding a valid Hong Kong Identity Card ("HKIC") or EC issued by the Commissioner of Registration under the Registration of Persons Regulations, Cap. 177A, who has come to Hong Kong on Permit for Proceeding to Hong Kong and Macao (commonly known as "One Way Permit") or, who has valid permission to remain in Hong Kong as a dependant sponsored by 2(a) above; or
    3. being a Hong Kong resident holding a valid HKIC or EC issued by the Commissioner of Registration under the Registration of Persons Regulations, Cap. 177A, who has valid permission to remain in Hong Kong and not belonging to the types of persons referred to in 2(b) above; and
  3. not having permanently departed from Hong Kong nor having such intention.
Whether the person satisfying the above eligibility criteria will be disbursed with consumption vouchers in Phase II and the value of vouchers to be disbursed, depends on the category to which he/she belongs (i.e. the above criterion 2(a)/(b) or 2(c)) and whether he/she have been disbursed with consumption vouchers in Phase I. Please click here to learn more.  

No need. Unverified users can still register for the 2022 Consumption Voucher Scheme.

For those users who have chosen AlipayHK for receiving the consumptions vouchers in Phase I and II, all vouchers can be used together within the expiry dates.

New eligible registrants may receive consumption voucher(s) with total value of $5,000 or $10,000 by instalments according to their category. (Please click here to learn more about the eligibility criteria and voucher value.)

  If the total value of vouchers is $5000:
  • First consumption voucher ($2,000) will be disbursed on 7 August 2022 (valid until 28 February 2023)
  • Second consumption voucher ($3,000) will be disbursed on 1 October 2022 (valid until 28 February 2023)
 

If the total value of vouchers is $10000:

  • First consumption voucher ($3,000) will be disbursed on 7 August 2022 (valid until 30 April 2023)
  • Second consumption voucher ($3,000) will be disbursed on 1 October 2022 (valid until 30 April 2023)
  • Third consumption voucher ($4,000) will be disbursed on 1 December 2022 (valid until 30 April 2023)
  • First consumption voucher ($2,000) will be disbursed on 7 August 2022 (valid until 28 February 2023)
  • Second consumption voucher ($3,000) will be disbursed on 1 October 2022 (valid until 28 February 2023)

Users are required to register for another AlipayHK account and re-register for 2022 Consumption Voucher Scheme through the registration portal in the Consumption Voucher Scheme website.

For new registrants, please click here to learn more.

  1. Users who have chosen AlipayHK for receiving consumption vouchers do not need to re-register and will be disbursed with $5,000 vouchers by instalments according to their eligibility.
  2. Eligible persons may register for 2022 (Phase II) Consumption Voucher Scheme (applicable to new registrants) from 23 June 2022 to 23 July 2022 through the registration portal (click here to the registration portal) in the Scheme Website
You may also visit one of the temporary service centres to register with the assistance of the centre staff. It is recommended to make an appointment with these centres in advance by calling the Scheme hotline 18 5000.

The registration period for 2022 (Phase II) Consumption Voucher Scheme ("CVS") is from 23 June to 23 July 2022, i.e. around one month.

To minimise disputes and the risk of fraudulent use of personal data by other people, eligible persons are encouraged to register by themselves as far as possible. They should only ask their trusted relatives or friends to help them register if necessary. People may also visit one of the temporary service centres to register/amend their registration records through the electronic registration portal with the assistance of the centre staff.

Any person who discovers fraudulent use of his/her identity for registration/amending registration records should immediately contact the Consumption Voucher Scheme Secretariat by calling the Scheme hotline 18 5000. The Secretariat will, in the light of the circumstances of the case, take appropriate follow-up actions, including suspending the disbursement of consumption voucher to the SVF account specified by the registrant in the earlier successful registration/amendment of registration records and requesting the registrant concerned to contact the Secretariat for verification of identity. Registrants who think that there is fraudulent use of their personal data may also consider calling the Police for assistance.

No need.

In general, an SMS message will be sent to inform the new registrant of the registration result around one week after submitting their registration.

In general, existing registrants without submitting any application for amendment of stored value facility account will be notified of the verification result by SMS message about one week after the registration period (i.e. after 23 July 2022).
Registrants who want to change their preferred stored value facility ("SVF") for receiving vouchers in Phase II or amend other registration records may submit application electronically through the registration portal in the Consumption Voucher Scheme website or by going to any of the temporary service centres during the registration period (23 June to 23 July 2022). In general, an SMS notification will be sent to inform the registrant of the relevant result around one week after submitting the application. Please note that under normal circumstances, registrants are only allowed to amend records related to the SVF once. Any subsequent request for amendment submitted after the first successful amendment of registered SVF records will be regarded as duplicated application and will not be further processed. Each SVF account can only be registered once under 2022 Consumption Voucher Scheme. After changing the stored value instrument, the 2022 Consumption Voucher （Phase I）and the 2022 Consumption Voucher (Phase II) cannot be used together.   For verifying a registrant's eligibility, the government has appointed Deloitte Touche Tohmatsu as contractor to conduct random checks on whether selected registrants satisfy the requirement related to permanent departure from Hong Kong. Upon receipt of an SMS notification sent by the contractor via the designated telephone number, selected registrants have to provide documents to prove that they satisfy the eligibility criteria. As it takes time for the verification process, the disbursement of consumption voucher(s) for some selected registrants may be affected.
(1) Users who chose to receive consumption vouchers through AlipayHK will see "No registration required" displayed on the top of the "Specific Identification" section on the AlipayHK homepage, which means no re-registration is required. The Government will use their existing registration records to verify their eligibility. Eligible existing registrants will receive $5,000 consumption voucher by instalments under the same AlipayHK account. (2) If "No registration required" is not displayed, please confirm whether you have used other AlipayHK accounts to register. Please click here to learn more about the eligibility criteria and voucher value.
Please watch the video below:

You can check the consumption voucher information and status in the CVS Zone on the AlipayHK App homepage:

  1.  If there is no consumption voucher information on the homepage of your AlipayHK account, please confirm whether you have another AlipayHK account or have switched to another stored value facility. If you are unable to confirm your account registered CVS, please contact the government for further information;
  2. If you have received the consumption vouchers on 16th April but not on 16th July, please confirm whether you have received the verification result by SMS from the specified number (+852 6059 1120) : - If you have not received the SMS confirming the qualification result, and have been notified that you do not meet the eligibility criteria of 2023 CVS 2nd-instalment but disagree with the result, you may apply for review in written form within 14 days after receiving the SMS notification. Details can be found at the 2023 (2nd-instalment) Consumption Voucher Scheme website. - If you did not receive the verification result by SMS, please contact AlipayHK Customer Service Hotline at 852-2245 3201 (Monday to Sunday, 9am - 9pm).
  1.  If a refund is made 14 daysand or above before expiry of the consumption voucher, the refund will be made directly to the consumption voucher account and will be valid until the original expiry date.
  2. If a refund is made less than 14 days before expiry of the consumption voucher, the amount will be refunded in the form of a new consumption voucher, which will be valid until the end of the following month. After expiry of the new consumption voucher, no further consumption voucher will be issued.
  3. If a refund is made within one month after expiry of the consumption voucher used, the amount will be refunded in the form of a new consumption voucher, which will be valid until the end of the following month. After expiry of the new consumption voucher, no further consumption voucher will be issued.

e.g.

Original expiry date

Refund date

Refund method

Expiry date

31 Oct 2023

29 Feb 2024

On or before 18 Oct 2023

On or before 16 Feb 2024

Refund to the consumption voucher account

31 Oct 2023

29 Feb 2024

31 Oct 2023

29 Feb 2024

During 19 Oct 2023 to 31 Oct 2023

During 17 Feb 2024 to 29 Feb 2024

Refund in the form of a new consumption voucher

30 Nov 2023

31 Mar 2024

31 Oct 2023

29 Feb 2024

During 1 Nov 2023 to 30 Nov 2023

During 1 Mar 2024 to 31 Mar 2024

Refund in the form of a new consumption voucher

31 Dec 2023

30 Apr 2024

No.
Yes. The types of bills for which consumption vouchers can be used via AlipayHK include but are not limited to Mobile Service, Broadband Service, Pay Television, Property Management, and Tutoring, Learning or Training and other bill payment types. For more services, please refer to Bill Payment service. The following bills are not applicable to the use of consumption vouchers: ☆ Government fees and charges (e.g. tax, fines, licence fees, tunnel fees, parking meters) ☆ Utility charges (i.e. water, electricity and gas) ☆ Public organization charges (e.g. Hospital Authority, Hong Kong Housing Authority, Hong Kong Housing Society) ☆ Purchase of financial products or services( e.g. insurance) ☆ Donations (including charitable, religious and political organisations)
The consumption vouchers can be used together with all AlipayHK coupons, but if the transaction amount after the deduction of the vouchers is $0, some coupons can not be used (including bank-related coupons, such as bank account link up rewards, Libra Saving rewards, and bank accounts welcome rewards, etc.)
You may select other payment methods to settle the remaining amount.
Please keep the receipts and transaction records, and contact AlipayHK's online customer service or call the customer service hotline at 852-2245 3201 (Monday to Sunday, 9am to 9pm).
If you lose your phone, SIM card, or suspect that your account has been stolen, you can immediately suspend all AlipayHK functions, including payments and transfers, by following these steps: 1. Self-freeze your account 2. Call customer service hotline: 852-2245 3201 (Monday to Sunday, 9am to 9pm) Reminder: To unfreeze your account, you must call the customer service hotline again.
All consumption vouchers, regardless of their expiration dates, can be used cumulatively. When used, the consumption voucher with the earliest expiration date will be used first.
No, there is no spending limit when using the consumption vouchers. If the balance of the consumption vouchers is insufficient, you can choose to complete the payment using other methods such as AlipayHK account balance, bank account, or credit card. The spending limit for each payment method depends on the account verification level.
The voucher disbursed under 2023 CVS will have the same scope of coverage as that of the vouchers disbursed under 2022 CVS. It is applicable to over 100,000 eligible AlipayHK's merchants, including physical and online outlets of local retail, food and beverage and service merchants, such as retail shops, wet market stalls, department stores, supermarkets, convenience stores, restaurants, fast food shops, coffee shops, entertainment facilities,public transport, etc. Not applicable:
  • Government fees and charges
  • Utility charges and public organization charges
  • Education expenses
  • Purchase of financial productds or services( e.g. insurance)
  • Donations
  • Person to person payments（P2P）
  • Encashment
  • Direct purchases from merchants located outside Hong Kong (including online purchases through non-local online platforms made locally)
The first-instalment and second-instalment vouchers disbursed via AlipayHK under 2023 CVS on 16 April and 16 July will be valid until 31 October 2023 and 31 January 2024 respectively.
You can check the relevant information, including the amount received, expiration date, remaining balance, and related consumption records, on the AlipayHK App homepage, [My Rewards] page, or the consumption voucher section.
Consumption voucher will not be disbursed on 16 April to eligible people who have passed away even after being successfully registered under 2022 CVS. The family members of the deceased cannot receive the consumption voucher on his/her behalf.
It will not affect it for now. For detailed arrangements and information regarding the 2023 CVS, please refer to the announcements released on the Government's CVS website, or call the CVS hotline at (852) 185000.
If you have successfully registered for the 2022 CVS, you will receive the first-instalment voucher of $3,000 or $1,500 on 16 April. If you meet the eligibility criteria of 2023 CVS (the relevant eligibility criteria will be announced later), you will receive the second-instalment voucher of $2,000 or $1,000 on 16 July.
Firstly, please ensure that the AlipayHK account you are currently using is the same account that was registered to receive the consumption voucher in 2022. You can click on [Rewards] on the top right corner of the AlipayHK App homepage and check if there is any record of using the consumption voucher from last year under [History].
  1. If there is no record of past consumption vouchers from last year under [History], please confirm if you have used another AlipayHK account to register for the 2022 CVS.
  2. If there is record of consumption vouchers from last year under [History], but you have not received the $3,000 or $1,500 consumption voucher for the first-instalment of the 2023 CVS, please confirm if you have updated your registration record through the government's official channel. If you have, please modify your registration record via the CVS website.
For further assistance, please contact AlipayHK customer service hotline: 852-2245 3201 (Monday to Sunday, 9am-9pm).
If the AlipayHK account registered to receive the 2022 consumption vouchers has been cancelled or has become invalid, please follow the government's guidance to update to a new AlipayHK account in order to receive the 2023 consumption vouchers. For details, please refer to the CVS official website.
  • Click here to learn how to find the specific identifier
  • Click here to access the electronic registration portal in the CVS website
No, it is not necessary. Changing the mobile number associated with your account will not affect the receipt and use of consumption vouchers.
Eligible persons must use the stored value facility that was registered for the 2022 Consumption Voucher Scheme to receive the first instalment of the 2023 scheme's vouchers, which will be disbursed on April 16th. If the account in question has been invalidated, cancelled, or lost, the vouchers can only be collected through another account under the same stored value facility . If a person wishes to switch to a different stored value facility to collect the vouchers, they may do so during the mid-year registration for the 2023 Consumption Voucher Scheme, details of which will be announced by the government in due course.
Please click here to watch the video.
People who did not register under 2022 CVS will not be disbursed with the first-instalment voucher under 2023 CVS on 16 April. They may register when the second instalment of 2023 CVS is launched in the middle of the year.
Please watch the video:

Eligible people who have successfully registered under the 2022 CVS and belong to those under B(i) or B(ii) of the eligibility criteria for the 2022 (Phase II) CVS will receive the first-instalment voucher of $3,000 on 16 April. Please click here for more information.

Eligible people who have successfully registered under the 2022 CVS and belong to those under B(iii) of the eligibility criteria for the 2022 (Second Phase) CVS (B)(iii) will receive the first-instalment voucher of $1,500 on 16 April. Please click here for more information.
The first instalment of the 2023 Consumption Voucher Scheme, with a value of HKD 3,000/HKD 1,500, will be automatically deposited into AlipayHK accounts that were used to claim the 2022 Consumption Voucher Scheme, provided that the accounts can be successfully logged into and used. No further registration procedures will be necessary if the AlipayHK account can be successfully logged into and used.
You can open the AlipayHK app and check the "Consumption Voucher" section on the homepage. If it says "No registration is required" it means that your account is eligible to receive the first instalment of the new round of consumption vouchers.
No, the consumption vouchers will be distributed as usual to the AlipayHK account associated with the specific identifier registered on the government website. Changing the linked mobile number or having an invalid mobile number will not affect the receipt of consumption vouchers. If the mobile number associated with your AlipayHK account is no longer valid, please update it as soon as possible to avoid affecting the use of all functions and services in AlipayHK. Click here to make changes.
Please watch the video below:
Users who chose to receive consumption vouchers through AlipayHK will see "No registration required" displayed on the top of the "Specific Identification" section on the AlipayHK homepage, which means no re-registration is required. The Government will use their existing registration records to verify their eligibility. Eligible existing registrants will receive $5,000 consumption voucher by instalments under the same AlipayHK account.
The registrant should fulfil the criteria below:
  1. being aged 18 or above on or before 13 June 2022; and
  2. as at 13 June 2022,
    1. being a Hong Kong permanent resident holding a valid Hong Kong Permanent Identity Card ("HKPIC") or a valid Certificate of Exemption ("EC") issued by the Commissioner of Registration under the Registration of Persons Regulations, Cap. 177A; or
    2. being a Hong Kong resident holding a valid Hong Kong Identity Card ("HKIC") or EC issued by the Commissioner of Registration under the Registration of Persons Regulations, Cap. 177A, who has come to Hong Kong on Permit for Proceeding to Hong Kong and Macao (commonly known as "One Way Permit") or, who has valid permission to remain in Hong Kong as a dependant sponsored by 2(a) above; or
    3. being a Hong Kong resident holding a valid HKIC or EC issued by the Commissioner of Registration under the Registration of Persons Regulations, Cap. 177A, who has valid permission to remain in Hong Kong and not belonging to the types of persons referred to in 2(b) above; and
  3. not having permanently departed from Hong Kong nor having such intention.
Whether the person satisfying the above eligibility criteria will be disbursed with consumption vouchers in Phase II and the value of vouchers to be disbursed, depends on the category to which he/she belongs (i.e. the above criterion 2(a)/(b) or 2(c)) and whether he/she have been disbursed with consumption vouchers in Phase I. Please click here to learn more.  

No need. Unverified users can still register for the 2022 Consumption Voucher Scheme.

For those users who have chosen AlipayHK for receiving the consumptions vouchers in Phase I and II, all vouchers can be used together within the expiry dates.

New eligible registrants may receive consumption voucher(s) with total value of $5,000 or $10,000 by instalments according to their category. (Please click here to learn more about the eligibility criteria and voucher value.)

  If the total value of vouchers is $5000:
  • First consumption voucher ($2,000) will be disbursed on 7 August 2022 (valid until 28 February 2023)
  • Second consumption voucher ($3,000) will be disbursed on 1 October 2022 (valid until 28 February 2023)
 

If the total value of vouchers is $10000:

  • First consumption voucher ($3,000) will be disbursed on 7 August 2022 (valid until 30 April 2023)
  • Second consumption voucher ($3,000) will be disbursed on 1 October 2022 (valid until 30 April 2023)
  • Third consumption voucher ($4,000) will be disbursed on 1 December 2022 (valid until 30 April 2023)
  • First consumption voucher ($2,000) will be disbursed on 7 August 2022 (valid until 28 February 2023)
  • Second consumption voucher ($3,000) will be disbursed on 1 October 2022 (valid until 28 February 2023)

Users are required to register for another AlipayHK account and re-register for 2022 Consumption Voucher Scheme through the registration portal in the Consumption Voucher Scheme website.

For new registrants, please click here to learn more.

  1. Users who have chosen AlipayHK for receiving consumption vouchers do not need to re-register and will be disbursed with $5,000 vouchers by instalments according to their eligibility.
  2. Eligible persons may register for 2022 (Phase II) Consumption Voucher Scheme (applicable to new registrants) from 23 June 2022 to 23 July 2022 through the registration portal (click here to the registration portal) in the Scheme Website
You may also visit one of the temporary service centres to register with the assistance of the centre staff. It is recommended to make an appointment with these centres in advance by calling the Scheme hotline 18 5000.

The registration period for 2022 (Phase II) Consumption Voucher Scheme ("CVS") is from 23 June to 23 July 2022, i.e. around one month.

To minimise disputes and the risk of fraudulent use of personal data by other people, eligible persons are encouraged to register by themselves as far as possible. They should only ask their trusted relatives or friends to help them register if necessary. People may also visit one of the temporary service centres to register/amend their registration records through the electronic registration portal with the assistance of the centre staff.

Any person who discovers fraudulent use of his/her identity for registration/amending registration records should immediately contact the Consumption Voucher Scheme Secretariat by calling the Scheme hotline 18 5000. The Secretariat will, in the light of the circumstances of the case, take appropriate follow-up actions, including suspending the disbursement of consumption voucher to the SVF account specified by the registrant in the earlier successful registration/amendment of registration records and requesting the registrant concerned to contact the Secretariat for verification of identity. Registrants who think that there is fraudulent use of their personal data may also consider calling the Police for assistance.

No need.

In general, an SMS message will be sent to inform the new registrant of the registration result around one week after submitting their registration.

In general, existing registrants without submitting any application for amendment of stored value facility account will be notified of the verification result by SMS message about one week after the registration period (i.e. after 23 July 2022).
Registrants who want to change their preferred stored value facility ("SVF") for receiving vouchers in Phase II or amend other registration records may submit application electronically through the registration portal in the Consumption Voucher Scheme website or by going to any of the temporary service centres during the registration period (23 June to 23 July 2022). In general, an SMS notification will be sent to inform the registrant of the relevant result around one week after submitting the application. Please note that under normal circumstances, registrants are only allowed to amend records related to the SVF once. Any subsequent request for amendment submitted after the first successful amendment of registered SVF records will be regarded as duplicated application and will not be further processed. Each SVF account can only be registered once under 2022 Consumption Voucher Scheme. After changing the stored value instrument, the 2022 Consumption Voucher （Phase I）and the 2022 Consumption Voucher (Phase II) cannot be used together.   For verifying a registrant's eligibility, the government has appointed Deloitte Touche Tohmatsu as contractor to conduct random checks on whether selected registrants satisfy the requirement related to permanent departure from Hong Kong. Upon receipt of an SMS notification sent by the contractor via the designated telephone number, selected registrants have to provide documents to prove that they satisfy the eligibility criteria. As it takes time for the verification process, the disbursement of consumption voucher(s) for some selected registrants may be affected.
(1) Users who chose to receive consumption vouchers through AlipayHK will see "No registration required" displayed on the top of the "Specific Identification" section on the AlipayHK homepage, which means no re-registration is required. The Government will use their existing registration records to verify their eligibility. Eligible existing registrants will receive $5,000 consumption voucher by instalments under the same AlipayHK account. (2) If "No registration required" is not displayed, please confirm whether you have used other AlipayHK accounts to register. Please click here to learn more about the eligibility criteria and voucher value.
Please watch the video below: