FAQ Shopper Category: Account setup

If you see a message indicating that the mobile number has already been registered when trying to register a new account, it is possible that you are using a recycled (second-hand) mobile number that has already been used to register an AlipayHK account. For account security purpose, the use of the same mobile number to register for a new account is not supported while the original account is still active.

If you wish to cancel your AlipayHK account, please open the AlipayHK App, tap on the menu button on the top left corner, go to Settings, select Account Security, and then tap on 'Account Deregistration' to submit your application for cancellation.

If you see a message indicating that 'This mobile number has already been registered' when trying to modify your mobile number, it is possible that you are using a recycled (second-hand) mobile number that has already been registered on another AlipayHK account. For account security purpose, the use of the same mobile number to register for a new account is not supported while the original account is still active.

Please check the mobile number you entered is correct and that it does not have any SMS blocking functions
Alipay CN users can enter their account number and login password to log in to the account, fill in the Hong Kong mobile phone number after login, then activate to complete the registration.
1. If your phone already has the Taobao app, please select "Log in with Taobao" and follow instructions as prompted. 2. If you do not already have Taobao app, please select "Other login methods" and enter your Taobao account details to login.
1. Download AlipayHK (iOS version: https://goo.gl/E6KTKa; Android version: https://goo.gl/Lfrqp6) 2. At the AlipayHK app, select your preferred language, tap "Create Account" at the bottom, enter your mobile number - tap "Create Accountr" 3. A SMS verification code will be sent to the mobile phone number. Please enter the code to the AlipayHK app to complete registration Download AlipayHK: iOS：https://goo.gl/E6KTKa Android：https://goo.gl/Lfrqp6
Login password is required for account login. Aside from that, the system will automatically ask for a payment password to be set. If you wish to reset the payment password, you can go to "Settings" - "Account Security" - "Password", and follow the instructions as prompted. Your new password will take effect as soon as the reset is successful. You need to enter a login password when registering an account, and the system will automatically request user to set a payment password accordingly. If you need to reset your password, please tap the menu button at the upper left corner, then tap "Settings", tap "Account Security", tap "Password", tap "Reset Payment Password / Reset Login Password", and then follow the instructions on the page. Friendly Reminder: The login password is different from payment password.
Tap the menu button at the upper left corner, then tap "Settings", tap "Account Security", tap "Password", tap "Reset Payment Password / Reset Login Password", and then follow the instructions on the page. Reminder: 1. If you do not want to reset password (for security reasons), please wait for 3 hours. The system will automatically unlock your original password. 2. The login password is different from payment password.
AlipayHK has two types of passwords - login password and payment password. Login password: For logging into your AlipayHK account; Payment password: For making payments, transfers and any changes to your funds and any changes to your account information etc.

If you see a message indicating that the mobile number has already been registered when trying to register a new account, it is possible that you are using a recycled (second-hand) mobile number that has already been used to register an AlipayHK account. For account security purpose, the use of the same mobile number to register for a new account is not supported while the original account is still active.

Tap menu at the left corner - Tap the icon at the top and edit relevant profile information.

If you see a message indicating that 'This mobile number has already been registered' when trying to modify your mobile number, it is possible that you are using a recycled (second-hand) mobile number that has already been registered on another AlipayHK account. For account security purpose, the use of the same mobile number to register for a new account is not supported while the original account is still active.

Reasons for unable to change number: 1. The mobile number has been changed and cannot be verified; or 2.Your mobile number has been reused. For assistance, please call our customer service hotline: 852-22453201, service hours: Monday to Sunday, 9:00 am-9:00 pm.
Tap menu button at top left corner, then tap "Settings", then tap "Account", then tap "Mobile number", tap "Edit" and follow the instructions as prompted

If you see a message indicating that the mobile number has already been registered when trying to register a new account, it is possible that you are using a recycled (second-hand) mobile number that has already been used to register an AlipayHK account. For account security purpose, the use of the same mobile number to register for a new account is not supported while the original account is still active.

If you wish to cancel your AlipayHK account, please open the AlipayHK App, tap on the menu button on the top left corner, go to Settings, select Account Security, and then tap on 'Account Deregistration' to submit your application for cancellation.

If you see a message indicating that 'This mobile number has already been registered' when trying to modify your mobile number, it is possible that you are using a recycled (second-hand) mobile number that has already been registered on another AlipayHK account. For account security purpose, the use of the same mobile number to register for a new account is not supported while the original account is still active.

Please check the mobile number you entered is correct and that it does not have any SMS blocking functions
Alipay CN users can enter their account number and login password to log in to the account, fill in the Hong Kong mobile phone number after login, then activate to complete the registration.
1. If your phone already has the Taobao app, please select "Log in with Taobao" and follow instructions as prompted. 2. If you do not already have Taobao app, please select "Other login methods" and enter your Taobao account details to login.
1. Download AlipayHK (iOS version: https://goo.gl/E6KTKa; Android version: https://goo.gl/Lfrqp6) 2. At the AlipayHK app, select your preferred language, tap "Create Account" at the bottom, enter your mobile number - tap "Create Accountr" 3. A SMS verification code will be sent to the mobile phone number. Please enter the code to the AlipayHK app to complete registration Download AlipayHK: iOS：https://goo.gl/E6KTKa Android：https://goo.gl/Lfrqp6
Login password is required for account login. Aside from that, the system will automatically ask for a payment password to be set. If you wish to reset the payment password, you can go to "Settings" - "Account Security" - "Password", and follow the instructions as prompted. Your new password will take effect as soon as the reset is successful. You need to enter a login password when registering an account, and the system will automatically request user to set a payment password accordingly. If you need to reset your password, please tap the menu button at the upper left corner, then tap "Settings", tap "Account Security", tap "Password", tap "Reset Payment Password / Reset Login Password", and then follow the instructions on the page. Friendly Reminder: The login password is different from payment password.
Tap the menu button at the upper left corner, then tap "Settings", tap "Account Security", tap "Password", tap "Reset Payment Password / Reset Login Password", and then follow the instructions on the page. Reminder: 1. If you do not want to reset password (for security reasons), please wait for 3 hours. The system will automatically unlock your original password. 2. The login password is different from payment password.
AlipayHK has two types of passwords - login password and payment password. Login password: For logging into your AlipayHK account; Payment password: For making payments, transfers and any changes to your funds and any changes to your account information etc.

If you see a message indicating that the mobile number has already been registered when trying to register a new account, it is possible that you are using a recycled (second-hand) mobile number that has already been used to register an AlipayHK account. For account security purpose, the use of the same mobile number to register for a new account is not supported while the original account is still active.

Tap menu at the left corner - Tap the icon at the top and edit relevant profile information.

If you see a message indicating that 'This mobile number has already been registered' when trying to modify your mobile number, it is possible that you are using a recycled (second-hand) mobile number that has already been registered on another AlipayHK account. For account security purpose, the use of the same mobile number to register for a new account is not supported while the original account is still active.

Reasons for unable to change number: 1. The mobile number has been changed and cannot be verified; or 2.Your mobile number has been reused. For assistance, please call our customer service hotline: 852-22453201, service hours: Monday to Sunday, 9:00 am-9:00 pm.
Tap menu button at top left corner, then tap "Settings", then tap "Account", then tap "Mobile number", tap "Edit" and follow the instructions as prompted